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Cable Drum Handling and Cable Laying Equipment Supplies Specialists - Established 2014 🗲POWERED BY ORPLEX
Cable Drum Handling & Cable Laying Equipment Supplies Specialists - Established 2014 🗲POWERED BY ORPLEX

Shipping policy

At Orplex Ltd, we are committed to providing reliable and efficient order processing and shipping services for all our customers across the UK.

This Order Processing and Shipping Policy outlines the terms and conditions regarding the shipment of our products from www.cabledrumjacks.co.uk.

Processing Time:

  • Orders placed online Monday through Friday before 3pm will be processed on the same business working day.
  • Orders placed online Monday through Friday after 3pm will be processed on the next business working day.
  • Orders placed on a Saturday or Sunday and public holidays will be processed the next business working day.
  • All orders are placed in line with our Terms of Service

Shipping Methods and Delivery Times:

  • ALL DELIVERIES MUST BE SIGNED FOR.
  • As per company policy we partner with tracked carrier freight companies to ensure the safety and timely delivery of your orders.
  • Two attempts to deliver goods will be made, after that an additional delivery charge(s) will apply.
  • Next Working Day Express Shipping: Delivery within 1 business day*.
  • Standard Shipping: Delivery within 2 to 3 business days*.

* Please note that all delivery times are estimates and may vary due to unforeseen circumstances. As per our terms & conditions of sales - we will not be liable for consequential losses.

Local Customer Pick Up (Collection)

  • Collection offered from Bury, Manchester, BL9 6EY
  • Collections are normally ready within four hours of order.
  • You will be notified by email once your goods are ready for collection.
  • If you arrive at the collection point before being notified, you may have to wait whilst your ordered is prepared.

Shipping Rates:

  • Shipping rates and any discounts will be calculated/applied at checkout based on the weight, dimensions and destination of the package.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
  • Some of our trusted 3rd party supply partners do not provide this information but we make every effort to ensure you are notified where possible.

Shipping Restrictions:

  • We currently do not ship to destinations within the EU via this website. Please email your request to sales@cabledrumjacks.co.uk
  • Due to carrier-imposed surcharges, extra charges will apply for deliveries to the Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Ireland, Northern Ireland, and the Channel Islands. In such cases, a team member will contact you to confirm and collect the additional delivery fees.
  • For clarity we class the following Postcodes as Scottish Highlands and Islands for shipping purposes:

https://www.cabledrumjacks.co.uk/pages/postcode-areas-for-scottish-highlands-islands

  • Some large products will require a fork lift vehicle in order to accept delivery. Where a forklift is not available at the delivery address, extra charges may apply. In this instance someone from our Web team will contact you to confirm and take additional payment of additional delivery fees.

Goods Shipped Outside the UK

  • Goods shipped outside the UK may be subject to local import tax and duty; this will be the responsibility of the receiver.
  • Orders for delivery addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man, and Channel Islands may require you to pay import duties or other taxes, as we will not pay them.
  • Your goods will be shipped under DAP (Delivered at Place) terms. This means that the transfer of risk and delivery from the seller to the buyer takes place when the goods are made available for unloading at the named place of destination. The seller bears all risks and costs of transportation, except for import duties and taxes, which are the responsibility of the buyer.
  • You agree we may deliver the Goods in instalments if we suffer a shortage of stock or another genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  • If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  • The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us:

Email: sales@cabledrumjacks.co.uk

Phone: 0800 988 0112

Address: Unit 4, Portland Industrial Estate, Bury, BL9 6EY

Please note that all delivery times are estimates and may vary due to unforeseen circumstances.

Whilst we make every effort to ensure the information is correct on our website; we cannot guarantee its absolute accuracy and reserve the right to correct any errors or omissions as they are identified. E&OE

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